Returns and Refunds

Goods supplied through the Online Shop are considered to be firm sale.  Please choose your purchases carefully, and check your order details before making payment. Returns will not be accepted for any change of mind, unless the goods are accompanied by an authorisation for return issued by the Sales Unit. Goods must be returned in original condition for a full credit / refund to be forthcoming. Goods not in original condition will incur a surcharge of 50% of the original purchase price plus postage.

Online Shopping Terms & Conditions

Please read the following terms and conditions before proceeding with your order. Follow the links for further information. You must agree to these terms and conditions before proceeding.

Prices and descriptions

All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice. While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice.

We reserve to cancel an order at anytime. Failure to provide an Australian address or AFPO will also result in cancellation and partial reimbursement less AUD $5.00 administration cost and associated Credit card fees.

Payment

We accept the Defence Purchasing and all Major Credit Cards (PayPal, Square, After Pay, Apple Pay).  Payments can be made Over the Phone by arrangement and Electronic Fund Transfer. All funds must clear before we can begin processing your order.

Postage

Your postage and handling change depends on the items you order and the size of the packaging your select. Since Australia Post has introduced the 'If it Packs it Posts' system many electronic carts are unable to calculate postage.  Standard postage rates are sent via Australia post and are insured up to $100.00 only. Tracking numbers will be assigned and sent to you once posted. Please email us for additional insurance quotation as this will incur an additional fee.  Please watch the video on Australia Post Postage Handling Guide in our front page or click here.

Delivery

The following timings are subject to change depending on stock availability as some items require manufacturing.  Please allow 1-2 days for processing of your order, please click here for delivery times with the default sender post code 2600.