Terms & Conditions

Please read the following terms and conditions before proceeding with your order. Follow the links for further information. You must agree to these terms and conditions before proceeding.

Returns & Refunds

Goods supplied through the Online Shop are considered to be firm sale.  Please choose your purchases carefully and check your order details before making payment.  If you receive a product that you are unhappy with simply return it to us within 30 days of the invoice date and we will happily refund the cost of purchase.  This does not include ‘Change of Mind Purchases’. Custom made items cannot be returned unless it is deemed defective on arrival, in which case you must contact our staff within 2 business days of receiving your package. Custom made items include but are not limited to: Name Badges/Patches, Acrylic Name Bars, Medal Sets and Dog Tags made to customers specifications.  No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original condition or packaging or cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Prices & Descriptions

All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice. While we take all reasonable care to ensure that the details and descriptions appearing in the Online Shop are correct, product information is subject to change without notice.  We reserve to cancel an order at any time.

Payment

We accept the Defence Purchasing and all Major Credit Cards via (PayPal, Square).  Payments can be made Over the Phone by arrangement and Electronic Fund Transfer (Bank Transfer). All funds must clear before we can begin processing your order.

Shipping & Delivery

Our default shipping is via Australia Standard (Regular) post.  This includes our Free Shipping Australia Wide. The following timings are subject to change depending on stock availability as some items require custom manufacturing.  Delivery to destinations within Australia can take between 1 and 10 working days, depending on location and your chosen shipping option (see below). For more information on delivery times to your location visit the Australia Post website.  Standard or Express shipping are available for you to select during checkout. Costs are quoted automatically upon checkout (see below).   Next day parcel delivery (Express Post) – Australia Post (auspost.com.au).

Shipping Cost / Insurance

The cost of shipping will vary based on your chosen shipping method and delivery location. Your shipping cost can be calculated in your shopping cart. Simply add an item to your cart, click on your cart to view and enter your information by clicking the link in the shipping line in the cart total.  Please contact us should you wish to have additional insurance (above $100) for your purchase.

Track your Order

Australia Post Tracking will be allocated to your order when it has been finalised.  This number can be viewed and tracked independently by entering your email and order number from the Track your Order page on our website.